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ceramika Bolesławiec, porcelana Bolesławiec
Original, handmade, hand painted and stamped

Polish Pottery

Terms & Conditions
Terms & Conditions

Online shop operating at www.boleslawieckaceramika.pl and www.potteryfrompoland.com is owned by Pottery from Poland Forys located at: Sportowa 2 in Boleslawiec. European Tax Identification Number: PL6121072013.

 

1. OFFER
  1. All product prices in the shop are given in Euro and include VAT (gross price).
  2. Prices of individual products listed on the website do not include charges for shipping. Shipment costs are added to the total order amount based on the total weight of products.
  3. Online shop "Pottery from Poland" reserves the right to correct errors or inaccuracies and change or update information on this website at any time without notice, including in respect of prices and availability of items. 
2. TRANSACTION
  1. Order is made by filling the order form and sending it through the automated ordering process at the online shop Pottery from Poland.
  2. Order made by new customer, has to be confirmed by email or phone call.
  3. Online shop Pottery from Poland reserves the right to refuse orders if doubt of the authenticity of the data from the customer arises.
4. PAYMENTS FORMS

Customer selects one of the following forms of payments:

  1. Bank transfer - Responsible Bank: Bank Zachodni WBK, IBAN:  PL33 1090 1939 0000 0001 3042 4740, BIC/SWIFT: WBKPPLPP.
  2. Paypal system - After the order verification, Pottery from Poland will send a payment request by the PayPal system at the email address provided by customer during the order process.

    Orders will be shipped soon after payment by bank transfer or PayPal payment to Pottery from Poland Forys.
5. DELIVERY FORMS
  1. Customer selects one of the following forms of delivery: International Post or Third party Courier.
6. BILL OF TRANSACTION AND BILLING INVOICE
  1. Each client receives a bill of transaction or if requested, the billing invoice including all products prices, delivery price and total VAT amount.
7. COMPLAINTS
  1. Customer has the right to complain of qualitative, quantitative defects associated with production or transport.
  2. Complaints may be sent by e-mail or by mail info@potteryfrompoland.com or the post address of Pottery From Poland Forys.
  3. If a complaint is successfully upheld, the customer has the right to request a replacement product free of defects or a partial refund attributable to the defect products that are subject of the complaint.
8. CANCELATION OF CONTRACT
  1. Customer, who bought the items, has right to cancel his contract up to 14 days after receiving the items.
  2. In order to cancel the contact, Customer has to notify about his decision via e-mail to info@polish-pottery.pl.
  3. In case of cancellation of contract Customer has to send the ordered items back on his own cost immediately but no longer than 14 days after cancelling the constract. Items have to be packed in the same way as they arrived to the customer in order to avoid damage. Customer is obliged to cover only the direct costs of return shipment.
  4. Online Shop Pottery from Poland as a result of cancelation of contract returns the costs of the items to customer, including delivery costs to Customer delivery address.

 

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